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How QueueBuster Transformed Train Catering Services for IRCTC

750+

Trains

80%

Improvements

100%

of Transactions with Print

About IRCTC

Indian Railway Catering and Tourism Corporation (IRCTC) is an Indian public sector undertaking that provides ticketing, catering, and tourism services for the state-owned Indian Railways. In the quest to improve the passenger experience, IRCTC aimed to initiate a revamp of the train pantry service, including the automation of train pantry billing.

Deployed Solution

QueueBuster collaborated with multiple tender awardees to integrate a full-fledged billing and inventory management solution for Pine Labs card-swiping machines. It will transform the huge, unorganized train pantry sector into an efficient and operationally transparent business.

"QueueBuster is hands-on the best Android-based POS solution available in the market today. We couldn't think of anyone beyond QueueBuster to help us with the train catering requirements posted by IRCTC. The GUI is so simple that it hardly takes a few minutes to train a new staff member.”

Mr. Mrityunjay

New Initiatives – Pine Labs

Problem Statement

IRCTC had to computerize its train pantry services with the help of handheld billing machines, in a manner to bring operational efficiency, transparency, and printed receipts for every transaction. A tender was floated by the government inviting innovative proposals from interested providers for the same.

Outcomes

This has added immense value to passengers, pantry operators, and even government officials as the introduction of printed bills for every purchase is formally introducing what was otherwise an unorganized sector—some initiative that is fast entrenching a culture of transparency and accountability.

irctc

Industry Type

Public Sector Undertaking

Type of Business

Hospitality

Employees

2500+

Catering

Transportation

Technology

Mobile POS

Engagement Snapshot

Implemented in 1 train
over 3 weeks

Pilot Phase

Deployed in 750+
trains

Rollout Phase

1 seamless Integration

Integrations

100% Printed Bills

Outcome

Why Choose QueueBuster POS?

RealTime Insights

RealTime Insights

Real-time visibility and insights for better decision-making.

Robust Software

Robust Software

A powerful, flexible solution tailored for complex supply chains.

Seamless integration

Seamless integration

Smaff integration with your current systems to ensure operations are done without hitches.

Exceptional Support

Exceptional Support

A dedicated customer support team to ensure operations are done seamlessly.

Transform Your Supply Chain with QueueBuster POS

QueueBuster POS is dedicated to providing innovative solutions that streamline operations, and enhance visibility across the supply chain, and with our powerful software, businesses like HUL are able to maintain better planning, forecasting, and overall efficiency.

upply Chain with QueueBuster POS

Don't Take Our Word For It!

industries
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QB transformed our operations across multiple locations, offering user-friendly billing. The best part was how they seamlessly integrated our SAP, customer rewards and other software that we were already using.

Neeraj Katariya

Chief Digital Officer

Pure Home & Living (DLF Brands)

user
company logo

QueueBuster has been our trusted partner for three years, powering our 60+ outlets. The billing software is very robust and effortless. Their responsive support team understands and resolves our grievances seamlessly.

Deshvardhan Sudhan

Ops Head, North Region

CocoCart

user
company logo

The seamless integration of QueueBuster allows us to monitor our stock levels in real-time, ensuring our customers never miss out on their favorite nutritious treats.

Vikas D Nahar

Founder and CEO

Happilo

user
company logo

We explored numerous POS solutions for our pubs and grocery stores, but none provided us with the ideal fit until we discovered QueueBuster. The QueueBuster POS solution is highly flexible and reasonably priced.

Chima Uba

Head, Digital Products & Transformation

Heineken, Nigeria

user
company logo

This software has transformed the way we manage inventory at Rare Planet. With its cutting-edge Point of Sales solution, we now have complete control of our business ops.

Ranodeep Saha

Co-Founder

Rare Planet

user
company logo

Our business model at Henney Bear operates through kiosks, shelf space is vital for us. QB is a mini miracle POS software that works on the smallest devices but delivers the largest impact.

Amit Singh

Franchise Owner, India

Henney Bear

user
company logo

The best part about QB is it doesn’t take much shelf space as it can be used on mobile payment terminals. True to its name, it's not just busting queues but completely transforming the overall customer experience.

Samiran Sengupta

CEO & Founder

JustMyRoots

user

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Easy Onboarding

QueueBuster POS Billing Software offers a seamless onboarding experience, ensuring a user-friendly and hassle-free transition for businesses.

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Tailormade Solutions

Accompanied by tailored features and functionalities, our software ensures a personalized and efficient approach to meeting diverse business needs.

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Cloud Backup

Ensure the security and accessibility of your data with QueueBuster Cloud Billing Software's backup feature. Safeguard critical information in the cloud.

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Dedicated Support

Experience unparalleled assistance with QueueBuster’s dedicated support. Our committed team is ready to provide personalized guidance, prompt resolution, and ongoing support.

Frequently Asked Questions

How can QueueBuster POS help streamline operations for a small business?

QueueBuster POS can largely streamline functions for a small business. This is possible through the implementation and incorporation of numerous functions available under the same roof. Basically, it offers the feature of real-time sales tracking, which means a business owner can track the transactions and sales trends taking place in the business, thereby gaining business intelligence related to peak hours of sales and popular products. The feature of inventory management helps to automatically update stock quantities with each sale, ruling out overstock or stockouts. Customer relationship management tools trace the preferences of customers and their purchase histories, enabling quite directly targeted marketing and increasing customer loyalty. By virtue of having all these functions in a single place, QueueBuster POS saves you time, decreases operational complexity, and generally increases operational business efficiency.

How to set up QueueBuster POS for the first time?

The first-time setup of QueueBuster POS involves account creation, hardware configuration, software installation, and some initial configuration, say business name and a few products. The starting point for QueueBuster POS involves the account creation at the QueueBuster platform. Upon signing up for the account and filling in some basic business information, one needs to connect and configure any specific hardware such as a card reader and barcode scanner. Next, the QueueBuster app is downloaded and installed on an Android device or POS terminal. Upon logging in, users complete the initial setup by configuring business settings like tax rates, payment methods, and user permissions. Inventory is then added by inputting product details or uploading bulk inventory lists. Finally, staff training on using the system ensures smooth operations from day one.

How does QueueBuster POS handle multi-location businesses?

It's going to streamline multi-location businesses like anything by putting everything under centralized control with real-time synchronization of data. At a centralized level, it brings a dashboard to business owners in giving them an account of sales and inventory performance at an individual location. Through real-time data synchronization, this system will enable sales transactions and changes to why the inventory levels take place at the central office, updating the stock level. Each location can be managed independently, with its own settings, while contributing to overall business analytics. QueueBuster POS also facilitates the process of stock transfers between different locations and assists in the generation of consolidated reports that provide insights into the performance of every location and overall business.

How can QueueBuster POS help in managing seasonal inventory fluctuations?

The sales forecasting tool predicts future demand based on past sales data. This enables you to plan your inventory according to expected sales for the next selling season. Automated reordering ensures that, in the event of stock falling below a preset reorder level, stocks never fall below customer demand. Inventory alerts help businesses keep track of the current levels of their stocks so that steps can be taken proactively to manage inventory and avoid stockouts. This system also supports other types of seasonal product management, like organizing the inventory and allowing for targeted promotion of seasonal items. Real-time inventory tracking tracks stock levels in real time, even during the highest volumes of sale, making it easy to manage the seasonal fluctuations

What are the advantages of using QueueBuster POS for mobile payments?

Mobile payments allow customers to pay from their smartphones and, in return, will improve faster checkouts and less waiting time by ensuring convenience. Mobile payments secure transactions through encryption and tokenization, making fraud less commonplace. QueueBuster POS, with its in-built hardware support for NFC technology, allows it to accept contactless payments in order to ensure hygiene and security while customers pay. Integration of the major mobile wallets, like Apple Pay, Google Pay, and Samsung Pay, means the customers have every option for the payment processor. This flexibility increases overall customer satisfaction, which in turn translates to the capability of businesses to increase sales by serving a wider customer base.

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