void-orders

 

 

OPEN REPORT

To make a refund and void an order follow these steps: 

  1. Click on the Sliding Menu (≡)

  2. Click on ORDER HISTORY under the REPORTS tab


 

 

FIND THE ORDER

  • Find the order that needs to be refunded by going through the list.
    OR
  • Click the calendar icon on the top right corner of the screen
  • Select the date of the order and press OK
    OR
  • Enter order number or amount in the search tab to locate the order.
    OR
  • Alternatively, you can search the order by directly entering ID in the search bar

 

 

 

 

 

CANCEL THE ORDER

  1. Click on REFUND in the order details box

  2. Click the checkbox against the product that needs to be cancelled

  3. Adjust the void quantity for the product

  4. Click VOID

  5. Enter the refund amount

  6. Enter the reason to void the item(s)

  7. Click DONE